Help and useful information

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Cookies used on caving-supplies.co.uk

The online shopping function uses a "Cookie" to record a unique reference, so that we can keep track of what you add to your Shopping Basket.

The Cookie is anonymous, only accessible by us - and is deleted when you complete your order. If your browser is set to reject cookies or if your network firewall won't allow them - you won't be able to shop, as the Cookie is essential for the Shop to function.

As there are no other Cookies present on this Site, it is fully compliant with The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.

1. Enter some information to search for. You can type in keywords (or a Caving Supplies product code), alternatively select an option from the category or brand list, or use a combination of all three. Use upper or lower case letters

In the keyword field, you can use AND and OR (must be in UPPERCASE) to define your search.

For instance you could enter helmet AND lamp or helmet OR lamp or even helmet AND lamp OR ascender AND petzl.


2. The system will search the catalogue and return a list of matching products.

3. From the list of matching products, click the info button demo button for more details or the buy! button demo button to add a product to your shopping basket. (If a product requires you to select a colour or size, the product detail screen will be displayed even if you click the 'buy' button.)

4. Click the basket button demo button on the menu to review your order at any time.

5. When you've finished shopping, click the 'checkout' option from the shopping cart display, enter your delivery and payment details.

Visa Mastercardmaestro cards accepted

6. You'll be given a unique order reference code and you will also receive an email confirming the details of your order.


If you have any queries or concerns about the ordering process. please Email us or call on +44 (0) 1298 71707.


Carriage charges

Each item in our catalogue is assigned a number of carriage units, which equates to the weight of the item. Carriage charges for the UK are as follows:

UK Carriage Units Normal 1st Class Post Next Day
1-1000 £6.30
2nd class post
£7.30
1st class post
Any parcel up to 25,000 units £13.10
Extra parcels up to 25,000 unit to same address:
£2.00 + 32p/1000 units
1001-2000 £8.45
2nd class post
£12.55
1st class post
1-25,000 £13.10
Next Day

Last updated: 27th September 2017.

Note Goods sent by Next Day parcel service require a signature at the point of delivery.

Next Day parcel service deliveries to some areas attract an additional charge due to higher delivery costs. i.e. Ireland, Isle of Man, Isles Of Scilly, Channel Islands, Other Offshore Islands, Scottish Highlands & Islands. Prices on application

If your delivery address is within one of these areas we will normally contact you before dispatch to advise delivery cost

Delivery Times:
Parcels 1-2000 units are normally despatched by 2nd Class Post (3-5 working days) parcels 2001-25,000 units and above are normally despatched by Next Day parcel Service.

The services quoted above excludes weekends and Public Holidays. Saturday and timed AM delivery is available at higher cost. NEP Next Day service can be requested for any parcel from 1-25,000 units

We do hope you find our specialist products and services useful, and we look forward to supplying your orders

Bulk Orders...
For large orders, please contact us to discuss pricing.

Overseas Customers...
Please place your order in the normal way. We will advise you of shipping costs by email before we charge your card and process your order.

Security stuffSecurity...
This site uses the industry standard encryption system SSL (Secure Sockets Layer) to ensure the security of sensitive data transmitted across the Internet.

Pop-ups...
Please note that our secure online shop operates in a pop-up window, so ensure that your computer/browser is not set to block "pop-ups" on this site. Also, if you use Google's free toolbar, remember to allow pop-ups for caving-supplies.co.uk

Discounts...
Our prices are extremely competitive, and in addition we give attractive bulk purchase discounts, please ask for details.

Get the best deal from your One Stop Caving Shop and check our latest Special Offers before placing your next order

OPENING TIMES
Monday - Friday 9:30am - 5:00pm. Saturday 10:00am - 4:00pm

We may shut some Saturdays without notice, please phone to check in advance.

CLOSED: Sundays, Public Hols, Tuesdays immediately after and Saturdays immediately before Monday Bank Hols + 22nd December to 1st January inclusive.

Also Closed 2nd - 16th January.

PRICE UPDATES
Our web site is updated several times a year with latest price information, or please contact us by telephone for current price and availability.

We reserve the right to alter prices or specification of any of the items listed, without notice. All orders are supplied at prices ruling at date of despatch

GENERAL NOTES
VAT. All prices include VAT where applicable. Some Youth Clubs or College Caving Clubs will be able to reclaim VAT by submitting our invoice to their accounts department.

The VAT rate is 20% from January 2011.

Export Orders NON EU are processed without VAT (To calculate product prices without VAT divide VAT inclusive total by 1.2 = VAT free total) Not applicable to Books, Maps and Surveys which are VAT Zero Rated

Export Orders EU are subject to UK VAT unless the customer is VAT registered

Should you purchase goods you need to change for an alternative size, or find they are not what you had in mind, simply return the goods unused, post paid, within 21 days, on receipt of which we will exchange or refund, whichever you prefer. All it will cost you is the carriage

New goods found to be faulty or defective within 6 months, or second hand items found to be faulty or defective within 3 months, will be replaced or repaired free of charge.

We have gone to considerable lengths to describe goods for sale accurately, however all weights and measurements etc. should be regarded as approximate and used as a guide only.

The foregoing statements do not affect your statutory rights

Copyright...
The online and printed contents of our catalogue are copyright and may not be reproduced in whole or in part without the written consent of Caving Supplies Ltd.

CAVING SUPPLIES Ltd
Registered in Cardiff No 1728321
VAT Registration No GB 216 7440 72